Customer E-Mail Notification Service

Would you like to stay informed about system maintenance that might affect your service?  Find out when we’ll be flushing hydrants, performing routine repairs, and receive important water related notifications.  Sign up for our email notification at the “Contact Us” page of this site.

Online Water & Sewer Bill Payment Now Available

 

To accommodate our customers who would like the convenience of paying their water and sewer bills online, we now offer a no fee electronic check payment option.  You may also pay by credit card for a fee.

 

(This is for a one time only transaction. To setup recurring payments you will need to use the Direct Debit Service.)

 

Have your water and sewer bill in hand (you will need your water account number) and click on the UniBank logo below:

MA DEP Public Water Supply Number 2115000

Groton, Massachusetts

New Direct Debit Service Available Now

 

We are pleased to announce that a new automatic payment plan is available for Groton Water Department customers.

 

With your signed authorization form, the Water Department can directly debit your checking or savings account for the exact amount of your water/sewer bill each billing cycle.  This will save you time and postage, and you will never need to worry about paying late fees, because this is a recurring transaction.

 

Sign up today!  Click here to download the authorization form:

 

New Water Rates

 

We have worked diligently to maintain our rates since 2005, however, budget considerations for the upcoming year force us to make adjustments now to maintain our quality of service.  Costs of operations have risen significantly, and though we have trimmed our FY2010 expense budget by over 20%, an expected decline in revenue renders an increase necessary.  The adjustments outlined below will become effective as of April 1, 2009.

 

The rates charged for metered water consumption will increase 5% across all three tiers.  The tier level breaks will also be modified.  The new tiers will match those currently in place for wastewater usage, and will therefore simplify billing for those customers who use both water and sewer services.

 

Water bills are calculated and sent out quarterly (4 times per year), thus water bills received in May and June will be prorated to reflect the new rates.  For prorated rate tables for May and June see How to Calculate Your Bill.  Please call with any questions you may have. 978-448-1122.

 

 

 

 

 

 

 

 

 

An additional fixed quarterly charge for public fire protection will also be assessed.  This new quarterly charge of $5.21 per address will be discontinued when it is no longer needed to fund the debt incurred for improving fire-flow capacity.  Please note, this charge will be assessed per address, and will not apply to secondary irrigation accounts.

 

Finally, adjustments will also be made to private hydrant charges and fire sprinkler lines.  The charge for a private hydrant (6”) will increase from $340.00 annually to $463.07 annually.  Fire sprinkler annual charges will be increased according to the following schedule:

Annual Consumer Confidence Report (size 767 KB)

For water and service provided in 2008.